To work on your field employees’ schedules and job assignments in IndustrackTrack, go to Schedule on the module header. If the header is grayed out, you do not have any access to the module. If it does not appear on the header, your company account does not have access to it.
From the schedule page, you will be able to view your field employees’ job schedules and create jobs for them.
By default, you will see the scheduling grid for all of your field employees broken down by hours for the current day. This is called the Timeline View.
All of your field employees are listed on the grid, with or without any scheduled job to their name. The jobs assigned to them for the day will be plotted on the grid, color-coded according to the job. To learn more about creating job colors, go to the Settings page of Schedules.
If you want to jump to a different date, click on the date and choose the specific day you want to view. Or click the arrows next to the date to jump forward or backward one day, week or month depending on your selected view.
If you wish to see the schedule for just a certain field employee group, you can select that group from the drop-down list of groups.
Only field employees belonging to that group will be shown on the calendar.
Use the search bar to display only specific job types, customer jobs, field employee’s jobs on the calendar.
If you want to view the job details, hover over the job. The details will come up.
Job Colors and Job Status
For quick identification of job types, these are color-coded on the calendar, Job colors are assigned at job creation but these are set up at the backend, specifically the Schedules settings page.
The current status of the jobs, represented by icons, are also displayed on the calendar. Job statuses and icons include:
- Job Created/Saved – Computer diskette icon
- Job Dispatched – Truck icon
- Job Started – Play button icon
- Job Paused – Pause button icon
- Job Complete – Checkmark icon
- Job Declined – X icon
Icons on the calendar automatically change when a status is updated by either the office user or the field employee.
You can also view your company’s jobs for the day, the week or the month. Select the preferred calendar view option at the upper left-hand corner of the page. The same schedules will be plotted on the calendar but not specific to the assigned field employee. Hover over the job to see the details, including the assigned field employees.
You can also view the different calendars that you have created from the schedule settings page. To learn more about creating calendars, go to the Schedules settings page.
Click on the arrow down for the calendar list and select the one you want to view.
The schedules that will be displayed on the custom calendar will be those for the field employees who belong to the employee groups assigned to the calendar. You can also add new jobs directly to these calendars.
You can also change the default calendar that comes up when you go to the Schedule module. To do this, go to the Office Users settings page and open your profile. Go to the Permissions tab and select the calendar that will become your default calendar. Click the check icon to select.
The Unassigned Job section at the bottom of the Schedule page contains the jobs that do not have dates and/or assigned field employees. Go to the section on unassigned jobs to know more about this.
Click the Show button to expand the list of unassigned jobs.
To close the list, click the Hide button.
To view unassigned jobs on the calendar, toggle click the Show Unassigned Jobs switch. You will able to view on the calendar unassigned jobs that already have start dates but without field employees, except on the Timeline view. Unassigned jobs that do not have schedules will not be shown on the calendar.