What do the Customer Stop Time/Radius Customer Settings do?

The settings within the Customer Settings section change how the reports display by adjusting how close vehicles have to be to addresses and filtering out shorter times for activities. There are five settings that you can adjust in the customer settings with Customer Stop Time and Customer Radius being two of those settings.

The Customer Stop Time and Customer Radius settings affect the Customer Activity Report and Daily Activity Report. Adjusting these settings will filter what is displayed in the Customer Activity Report and Daily Activity Report.

Customer Stop Time – this setting filters all customer stop times less than the selected amount. For example, if you set the Customer Stop Time to five minutes the reports will filter out customer stop times that are less than five minutes. We recommend setting this from three to five minutes, this will help remove customer stop times caused by quick drop-offs or passing by a customer geofence.

Customer Radius (mi) – this setting determines how close a vehicle must be to a customer address or geofence before it is considered at the address or in the geofence. For example, if you setup a 0.05 mile radius vehicles have to be within 0.05 miles of an address or geofence before it is recorded in the Customer Activity Report. We recommend setting this to 0.05 as this will allow for small inaccuracies in the GPS location but will be accurate enough to not show a vehicle in two geofence.