The settings within the Customer Settings section change how the reports display by adjusting how close vehicles have to be to addresses and filtering out shorter times for activities. There are five settings that you can adjust in the customer settings with Idle Time being one of those settings.
The Idle Time setting affects the Idle Report, Daily Activity Report and Breadcrumb Report. Idle time filtering can filter the small idle times making reports more readable.
Idle Time – this setting filters all idle times less than the selected amount. For example, if you set the Idle Time to five minutes the reports will filter out idle times less than five minutes. We recommend setting Idle Time from three to five minutes, this will help filter out idle times caused by stop lights.