SnowTrack Mobile

🚪 Open SnowTrack

1. Tap the three lines (menu) in the top-left corner.
2. Select SnowTrack.

📍 Find Nearby Customers

• The app will automatically show customers within 0.25 miles of your current location.
• If no customers appear, tap Locate Me to refresh.

Note: Admins can change the default search radius in mobile settings. Field employees can also adjust this if permissions allow.

Using the “Locate Me” Button in the Customer Module

If you tap “Locate Me” but your phone’s location permissions are turned off,
you’ll see this message:

“Your GPS/Location Services are currently OFF. Please turn ON GPS/Location Services in your phone’s settings.”

To fix this, go to your phone’s Settings and turn on GPS or Location Services,
then try again.

🔍 Search for a Location Manually

Tap Search Location to enter an address or customer name manually.

❄️ Start a Snow Service (e.g., Plow)

1. Once a location is selected, tap Start Plow or the appropriate service type.

🧾 Add Materials Used

Before ending the plow, add the materials used:

1. Tap Select Material.
2. Select from the list of available materials.
3. Enter the quantity used.

Add Material

In the Add Material page, choose from a list of pre-configured materials.

📸 Add Images, Attachments, and Notes

After adding materials, you can document the job:

• Tap Pre Image to take a photo or choose from your gallery.
• Tap the folder icon to view site maps.
• Tap the paper and pencil icon to add job notes.

We can add the Post image once we are ready to End the Service.

Pre or Post Images

• Tap Camera icon above to take a photo or choose from your gallery.
• You can upload multiple images.

By default, when you insert an image, its status is Not Synced. The image will sync once the sync cycle is finished.

If there is a reminder that shows Images will sync only on Wi-Fi is that it was set up in the settings to only sync images when using wifi. So when you are on Mobile Data images will not sync if this setting is enabled. Make sure to disable this setting if you always use mobile data while using the app.

Notes

• Tap the paper and pencil icon to add job notes.

Type your note and hit OK.

🛑 End the Service

Once you’ve added materials, images, and notes, tap End Plow (or your current service) to complete the job.

👥 Manage Crew Members

If you need to add or remove crew members:

1. Tap Manage Crew.

You’ll see the list of assigned employees.

1. Tap Edit Crew to add/remove team members.
2. Toggle the switch next to their name and start the service.

🕒 View Recent Service History

Tap View History to see a list of all snow services done in the last 24 hours.

You’ll see:

• Customer Name
• Type of Service
• Start and End Time
• Materials and Quantities Used