FAQs

1. Log in to Industrack Web
2. Got to the settings and select Office Users from the left
3. Click Add New
4. At the top, you will see General and Permissions
5. Fill out all of the starred info on the General tab
6. Go to the Permissions tab and give a view or edit access to each module as desired
7. Restrict vehicle visibility in the map module from the dropdown under Map Visibility for Vehicles
8. Click Save
9. Make sure the user has a YES under the Permissions column of the list. If they do not, click the three dots on their line and select Activate. If you are unable to activate the user, be sure to check that you have Office User Licenses available; you may need to purchase additional licenses or deactivate one of the users with a YES under Permissions.

To give a crew member Industrack Mobile access you must first have Field Employee licenses. To get Field Employee licenses please contact Support (support@industrack.com). Once you have Field Employee licenses you can distribute them to your field employees.

To assign an Industrack Mobile license to a field employee, go to your settings. Click on Field Employees from the list on the left and choose Manage Field Employees. Find the employee you want to give Industrack Mobile access to and click on the button with three dots along the right. Select Edit. This will open the Edit field employee page. Under Mobile App Login Credentials, enter the user's email and password. Then check the Assign Mobile App License.

When you have added the service locations in IndusTrack but didn’t enter the locations names, once you try to mark the invoices for sync, the system will prompt an error of missing service location. QuickBooks doesn’t accept service locations without a unique name.
To fix this, please add the location names to each service location in IndusTrack. Once done, mark the invoices for sync and their status will successfully change to “Marked for Sync”.

There are three reasons why the mobile app is not syncing, first is that your mobile app has not been synced yet, second is that your mobile app is not updated to the latest version and third is that your phone is running out of memory.

If the data from the app is not syncing to the office side, here are the things we need to check before uninstalling and reinstalling the app.

Three things to take note of:

• Please note that when you close out the Industrack Mobile App and lock your phone screen, the app will stop syncing.
• If the Industrack Mobile App is not closed out and you locked the screen, when you open your phone again the app should be synced.
• If you cleared the Mobile App from the recent apps on your phone, the mobile app will stop syncing.

Before anything else, check from the office side of the Mobile app settings if the Sync Images only on Wifi option is enabled. If this option is enabled that means that if you are on mobile data while using the Mobile App images will not sync.

To check this, go to Settings > Mobile App > under General, and check if the option Sync Images only on Wifi is enabled. Disable this option if field employees will often use mobile data while using the Industrack Mobile App.

1. Check when was the last time the mobile app got synced.

Where to check when the app last got synced – There are two places where we can see the details of the last sync of the app. One can be seen in the mobile app dashboard just below your name. Second, it can be seen in the mobile app settings under the Synchronization Option.

2. Check if the App is on its latest version

The current version of the app will be displayed here. Once a newer version of the app is available to download, a notice will be displayed in this area. Tap that notice to download the latest version.

You can also go to the App Store or Play Store, search for Industrack, and click on Update.

3. Types of Sync

• Manual Sync – is located at the top right of the main dashboard, it has 2 arrows in a circle shape. You can tap this if you want to manually sync your app to the server and you don’t have to wait for the app to be automatically synced.
• Full Sync –  this will get the latest update from the server and overwrite everything on the device. There will be a warning message once you tap full sync, tap Yes to continue.
• Delta Sync – will pull all the updates/changes from the server and will apply them on the app.

Sync automatically happens after logging in to the Mobile App, if the sync never completes you need to Clear cache/data. Clearing App Data is a simple step that releases quite a large amount of free space; let me explain with an example. Suppose you have downloaded a lot of movies on Netflix, but you forgot to delete them. What will happen is, it will occupy some space on your device. So, when you clear App Data, it not only clears the Cache but also resets the application, meaning you’ll have more space in storage. But you will have to sign in again on Netflix. Follow these steps to Clear App Data:

How to Clear App Data:

Step 1: Open the Settings application on your device.
Step 2: Head Over to Apps Menu
Step 3: Choose Installed Applications
Step 4: Find the Application you want to Clear the App Data of
Step 5: Select it, Move to the Storage Tab
Step 6: Hit Clear Storage/Clear App Data
Note: The Next time you open the application, you will need to download all the resources from scratch. For example, if you clear the App Data of INDUSTRACK Mobile App, you will need to download the app again from the Play Store.

The field employees with Supervisor Access can manually create timesheet entries for themselves and even for other field employees. They can manually create a record and input any date and time, and they are also allowed to create overlapping timesheet entries.

When using Industrack you may encounter some of your vehicles being displayed in orange. Orange vehicles represent a vehicle that has not received any data from a device for more than 24 hours.
This can be caused by a few things:

1. The vehicle is not associated with a device so there is no data
2. The device assigned to the vehicle has been unplugged and is unable to report data
3. The device assigned to the vehicle has stopped reporting data

If the vehicle does not have a device associated with it, follow the steps below to associate a device with the vehicle:

1. Go to Settings in Indutrack Web and select Vehicle Tracking
2. Choose Vehicles and find the vehicle that is orange from the list
3. Click the button with three dots on the right and select edit
4. Assign the appropriate device from the dropdown next to Assign Device in the General section

If the vehicle does have a device associated with it and is showing orange there will be a status of “No Update” and how long the device has gone without an update. To fix this follow the steps below:

1. Make sure that the device has power
2. For plug in devices, make sure it is securely plugged in and the device has lights on.For hard wired devices make sure the wires are secure and the device has lights on
3. Check the lights, if the orange light is flashing fast let the device sit outside so that the cellular can reconnect
4. If the lights are flashing slow or there are no lights contact Support at support@industrack.com or 612-746-4017 x2

When a device loses cellular coverage and cannot send data it starts storing all of the information to its memory. This includes GPS data, mileage data, and motion data from the accelerometer. Once the device reconnects to the cellular network it will upload all of the data it has collected when it didn’t have service. This way tracking information is rarely lost.

You might notice the following behavior when cellular coverage is lost temporarily:

1. The device will appear to be behind in Industrack Web and Industrack Mobile and not show the current location. This will be corrected when the device regains cellular coverage.
2. The Breadcrumb report may show the vehicle jumping from where coverage was lost to where the device reconnected to the network.

Because of the device's memory, you will rarely lose data and the reports will show correctly once the device is back in coverage.

When using Industrack Web to keep track of maintenance for your vehicles it is best to have your vehicles current mileage and engine hours accurate. To set the mileage and engine hours for a vehicle, follow these steps:

1. Login to Industrack Web
2. Go to Settings
3. Click Vehicle Tracking on the left and select Vehicles
4. Find the vehicle from the list and click the button with three dots on the right
5. Select edit
6. In the pop-up window, find Current Mileage and Current EH in the top right and click the button with the pencil icon.
7. Enter the correct engine hours and mileage
8. Click save

Industrack Web will now accumulate mileage and engine hours counting up from these numbers.

The settings within the Customer Settings section change how the reports display by adjusting how close vehicles have to be to addresses and filtering out shorter times for activities. There are five settings that you can adjust in the customer settings with Customer Stop Time and Customer Radius being two of those settings.

The Customer Stop Time and Customer Radius settings affect the Customer Activity Report and Daily Activity Report. Adjusting these settings will filter what is displayed in the Customer Activity Report and Daily Activity Report.

Customer Stop Time – this setting filters all customer stop times less than the selected amount. For example, if you set the Customer Stop Time to five minutes the reports will filter out customer stop times that are less than five minutes. We recommend setting this from three to five minutes, this will help remove customer stop times caused by quick drop-offs or passing by a customer geofence.

Customer Radius (mi) – this setting determines how close a vehicle must be to a customer address or geofence before it is considered at the address or in the geofence. For example, if you setup a 0.05 mile radius vehicles have to be within 0.05 miles of an address or geofence before it is recorded in the Customer Activity Report. We recommend setting this to 0.05 as this will allow for small inaccuracies in the GPS location but will be accurate enough to not show a vehicle in two geofence.

The settings within the Customer Settings section change how the reports display by adjusting how close vehicles have to be to addresses and filtering out shorter times for activities. There are five settings that you can adjust in the customer settings with Idle Time being one of those settings.

The Idle Time setting affects the Idle Report, Daily Activity Report and Breadcrumb Report. Idle time filtering can filter the small idle times making reports more readable.

Idle Time – this setting filters all idle times less than the selected amount. For example, if you set the Idle Time to five minutes the reports will filter out idle times less than five minutes. We recommend setting Idle Time from three to five minutes, this will help filter out idle times caused by stop lights.

The power disconnect alert occurs when somebody removes the device from its power source. Many devices have an internal battery allowing for the device to send data for a period of time after being disconnected.

In rare instances, you might receive a power disconnect alert when we reset the device after an automated diagnostic

1. Login to Industrack Web
2. Go to Settings
3. Click on Vehicle Tracking and select Alerts
4. Click Add New
5. Give the alert a name in the description
6. Select the Alert Type from the dropdown
7. Select the vehicles that the alert should apply to by checking the box next to those vehicles
8. Click save

You will now get alerts in the alerts window on the map tab. If you would also like to get email or text notification of a certain alert, select the email or phone number the notification should be sent to from the dropdown under the “Notification Rule” section before saving the alert.

This is most likely caused by a loose ignition wire. When the ignition wire becomes loose it will no longer be able to tell when a vehicles ignition is on. This will cause the appearance of a vehicle always being stopped even when it has moved.

To fix this, reconnect the ignition wire securely so that the device will be able to sense ignition status again.

Another thing that could cause this appearance is that when installing the device the ignition wire was hooked up to the incorrect wire.

To fix this, connect the ignition wire to the correct wire, if you are unsure which wire is the ignition wire in your vehicle you can always search for this information.

The Hard Breaking, Hard Cornering, and Quick Acceleration alerts work using a built-in accelerometer in the device to measure force. When a vehicle stops, starts, or turns, the GPS device can sense this motion using its accelerometer and once it passes a certain threshold it will trigger one of our alerts.

The best way to determine how hard you have to start, stop, or turn to set off this alert we recommend that you set up one of the alerts and then try setting off the alert in one of your trucks with the GPS device in it.

The most likely cause of multiple locations showing up for an alert is the Customer Radius setting in Industrack Web is set too large.

For example: If the radius is set to 10 miles, any address within 10 miles of an alert will be added to the alert location.