Mobile App Syncing

How to Sync the mobile app.

If your mobile app isn’t syncing with the office system, follow these steps to troubleshoot and resolve the issue. There are a few common reasons for syncing problems:

  • The app hasn’t been synced yet.
  • The app is not up to date.
  • Your phone is running low on memory.

If the data from the app is not syncing to the office side, here are the things we need to check before uninstalling and reinstalling the app.

Please note the following about app syncing behavior:

  • If you close the Industrack Mobile App and lock your phone screen, syncing will stop.
  • If the app remains open when the screen is locked, it should sync once you unlock your phone.
  • Clearing the Industrack Mobile App from recent apps will also stop syncing.
  • Background syncing will not function if the job details screen is open, even if the phone is idle or locked.
  • Images are synced last, and a notification in the menu will display the number of unsynced images.

Important Setting to Check

Check if the “Sync Images only on Wi-Fi” option is enabled. If you are on mobile data, images will not sync unless this option is turned off.

To check:

  1. Go to Settings > Mobile App.
  2. Under General, look for Sync Images only on Wi-Fi.
  3. If your team uses mobile data often, disable this option to allow syncing over mobile networks.

1. Check when was the last time the mobile app got synced.

Where to check when the app last got synced – There are two places where we can see the details of the last sync of the app. One can be seen in the mobile app dashboard just below your name.


Check when was the last time the mobile app got synced

Where to check when the app last got synced – Second, it can be seen in the mobile app settings under the Synchronization Option.


2. Check if the App is on its latest version

The current version of the app will be displayed here. Once a newer version of the app is available to download, a notice will be displayed in this area. Tap that notice to download the latest version.

You can also go to the App Store or Play Store, search for Industrack, and click on Update.


3. Types of Sync

  • Manual Sync – is located at the top right of the main dashboard, it has 2 arrows in a circle shape. You can tap this if you want to manually sync your app to the server and you don’t have to wait for the app to be automatically synced.
  • Full Sync –  this will get the latest update from the server and overwrite everything on the device. There will be a warning message once you tap full sync, tap Yes to continue.
  • Delta Sync – will pull all the updates/changes from the server and will apply them on the app.

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